First one's what I just said. He never wrote it in the complaint book, and to have someone tell you they're picking up a family pack, and not being able to find it anywhere in it, it's not too hard to suspect that they're lying. I have a hunch that he told someone else to do it, which is quite likely actually. One of the biggest problems I have with him is his annoying tendency to delegate things he doesn't want to do to other people. And the "Things he wants to do" category is far outweighed by the "Things he doesn't want to do" one :\ Feh. That's a problem all on it's own, so I'll stop there.
Second problem: the customers' sole problem was that we had no lettuce. So why exactly were we giving them a family pack, when lettuce doesn't get anywhere near the fries and nachos? 5 tacos, maybe 10, I can understand, but not an entire family pack.
And the third thing: why were we being held responsible for something we had absolutely no control over? We ran out of lettuce, simple as that. Those things can happen, believe it or not, and I find it extremely hard to believe that said customer was so put off by us not having any that he decided to just drive away, only to complain later. Well actually, we did have a bit of control over it, but it should also be noted that attempts were made to get more lettuce as soon as it was noticed that we were going to run out.
Yes, the customer is supposed to always be right, but that rule is far from absolute.
And screw Phantasy Star Universe. Several un (and re) installs later, it still doesn't work (although the game did load to a menu screen a couple times), so yeah. A last ditch attempt would be trying to install it from XP instead of Vista (seeing as under the latter, not only does the "Email such and such a file to this address" dialog come up, but the standard "... program has stopped responding" one does as well :x Extremely frustrating.